KD
Kei5h Dale

1 reviews | Active since Nov 2019

30 Nov 2019, 10:42

PnP Online Con

PnP Online is a con. Account registered as Gauteng Online, place order about 2k save R600. Confirm delivery address (same as registration address) I noticed Black Friday/online deal savings gone. Go back check all items I chose are out stock / not available for my region. See region has changed to Mulbarton Family store. Last I checked my address was still in Gauteng. Just to ensure below are your T&Cs for Online. Quite convenient to change area to Mulbarton so you no longer have to fulfill the order. Ps Mulbarton is not my physical area but never the less also in Gauteng. If Mulbarton won’t serve your customers reading them to an area does. Get with it you loosing customers. Advertising/shopping con, never going back.

Online offers are valid for the time period specified on each offer, or on our website, or on our online shopping mailers, and only while stocks last. Online specials are for delivery to addresses in Gauteng and/or the Western Cape only (as per each individual offer), and exclude Click and Collect stores and areas served by PnP Mulbarton. Regional pricing may apply. No traders.

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Replies (1)
Pick n Pay
Pick n Pay's reply06 Dec 2019, 10:26
Official
Hi Keith,

Thank you for choosing Pick n Pay and taking the time to address your concerns with us.

Kindly take note that online fulfilment stores are not selected manually but is selected automatically by the system depending on your delivery area.

The Family Mulbarton store does not cater for the Mulbarton area only but also its surrounding areas within a certain radius.

As per the T's & C's of the Black Friday online specials, offers were not available to the Family Mulbarton  and excluded Click n Collect orders. We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind Regards, The Pick n Pay Team 


Best regards,