PnP Online Call Centre not helpful

My online order was due for delivery between 16h00 and 17h00.<br> Mr Delivery showed up at 15h40, before allocated time without any notice.<br> They assured me all items were delivered, no short deliveries, so I just signed off and driver left.<br> When unpacking my groceries, I noticed an item missing and called the call center so they can assist.<br> They asked if I signed for the short, and I advised I did not notice the one line missing while signing off.<br> They read me terms and conditions about 5 times, saying that they will not help if I did not check before the driver left.<br> I asked to speak to a supervisor, put on hold and repeated and was advised that I could not speak to a supervisor.<br> I advised that I'm aware of terms and conditions, but as a customer of Pick n Pay I would like assistance on this matter, again terms and conditions, we cannot help.<br> I asked for details for Driver, they advised they outsourced to Mr Delivery and cannot help.<br> I had previous issues with Mr Delivery and PnP online so I had saved the manager's number from Mr Delivery<br> He checked with his driver and he confirmed that the item was not delivered<br> PnP online call centre not helpful at all<br> PnP call centre ref ***