PnP online bad service

I have placed an order on PnPonline on 04 July 2019 for 2 x Duolite awnings on special. Delivery was to be done on the 5th July between 5pm and 6pm, nothing, contacted there support on Saturday the 6 July 2019 was advised will come back, after phoning again was advised that still checking. On Tuesday the 9th I phoned again after holding on for about 15min, I was advised that they do not have stock and will need to cancel the order, which I agreed to and said to them to make sure that the reserved funds on my account needs to be released. Spoke to the support again on Friday 19th July 2019 was advised that they are busy with the release of reserved funds, yesterday spoke to the support and to a supervisor I was advised that this has been done and reference given for my bank. Spoke to my bank they have not received any notification on lifting the reserved funds, they can raised a query which is going to take another 7 days. I then spoke to the support supervisor again asking for some documentation to be emailed , so I can forward to the bank. Still not received on today the 23rd July 2019. I will not order online with PNP again and I will advise everyone I know not to do as well. The reference I was given for bank they cannot use.