Pnp Oakfield Benoni Disgrace -Lies/Pathetic Customer Service

I called the Pnp Oakfields Benoni on 21/09/2018 time at 1.10pm and I spoke to the Supervisor for the Butcher his gave me his name as Chris. I asked him to please make 2 packs of lamb that is on special on the 22/09/2018 which they call it early bird specials from 8am to 10am. he has taken my order and my cellphone number and confirmed with me that I must pick the lamb packs before 3pm reason being he only works until 3pm. I also advised him that I am at work on Saturday and I could not make it for the time of the specials and I will be driving from jhb. he has fully agreed. On Saturday morning at about 10.30 I rushed off to Pnp to collect the lamb packs. I spoke to Chris the Supervisor he denied that I spoken to him then he calls the owner and the Customer Service Manager Christopher to speak to me. firstly the owner tells me that they never take orders then the Customer Service Manager says I only have 2 orders.so who is the ***** here. Then the butcher Supervisor has pleaded to the Customer Service Manager to give me the lamb packs that he has in the Butcher he refused because the Butcher Supervisor has accepted that he did take my order and my call but he was refused to deliver to me the customer.i had to drive all the way there and I am a client at the Pnp I spend more that 3k per month at that store and this is how you get treated. Poor Service Poor Management Born ***** which is the biggest disgrace and if Management at Oakfield want to learn how value is any client they must go to Pnp Brentwood I have never in my life had such top service. The Management is all about their clients.thats is why I don't blame the residents that live in that area drive all the way to Brentwood Park Pnp. I advised Christopher that I will advertise the story in the Benoni City Times,Facebook and Hello Peter. He as a Customer Service Manger has no management s****s or Customer Service S**** has no experience as to how to deal with clients. I will never shop there again they are pennywise pound foolish for R89.99 they have now lost clients because they don't know anything about Customer Service. Question who is going to pay my petrol cost from Jhb to Benoni. Raymond Ackerman must get his act together and respond to this Complaint as this is the biggest embaras*****t and the huge disgrace. I do have the voice recording that I have placed and order and who took that call which was recorded at that time. They have wasted my time and cost me petrol to Benoni.