PnP not delivering online orders

On 25 March, I placed an online order of groceries for a scheduled pick up on Saturday 28 March 2020 between 10 and 11. Upon my arrivial at 10:00 at the store, I was informed to wait as the order was not ready for pick-up. at 10:15 I was told to go home and wait for a message on my phone that the order is ready for pick-up. PnP continued to deduct the money for the gorceries from my bank account, but to date (7 April) I have not received ANY groceries or notification to pick up gorceries. Calling the number provided on the website is useless as they do not answer any numbers. You can also send an e-mail, which I have done several time, but nobody answers e-mails.