P'nP never fails to dissapoint!!

as usual no idea of customer service - Noordheuwel branch! I was upset having to return a product twice in 18 months, there was NO concern for me or wasting my time AT ALL!!! The manager showed little interest did not look up did not approach me I had to approach him I am without a kettle and live 26 kms from the branch but hey ho! The kettle will be fixed and what you do Madam is of little or NO concern to me! he was arrogant, non-chalant and treated me like one of his staff instead of a client with a problem! Maybe P'nP should start a customer service academy as this is lacking right through the group!!!