PnP Manager Saves the Day

<p>Chris Melonas had only been working at my local Pick n Pay for a week when I came up to customer service carrying an AIM oven under my arm. The oven was four months old. Its thermostat had broken causing the temperature to rise out of control until it melted a plug. As a longstanding PnP customer, I didn't hesitate to take it back even though I'd thrown away the slip as soon as it was installed, tested and working well. Chris had to give me a refund because he could not swop out the oven, but to do that, he had to track down a copy of my till slip and that meant going through the till records looking for my oven's barcode. You can imagine what a big job that was because I purchased the oven in the week before Christmas and couldn't be certain which day exactly. It took a few weeks and a couple of follow ups to get it done, but Chris obtained a copy of my till slip so that I could get the refund and buy another oven elsewhere. He made PnP's customer care promise real when it wasn't easy or quick to do and I'm so grateful that I encountered a dedicated manager like him.</p>