PnP just does not care about some customers and plant based foods

For the past year I have tried to resolve a complaint with PnP where they put non vegan foods on shelf clearly marked plant based. This was raised with produce manager who chose to verbally abuse me. Raised it to customer service who did not bother to address matters raised. Got a call from a regional manager who promised to get back and never did. Tried calling with no response until last Friday when I was told he is no longer in Gauteng and the current manger will call me just now. That never happened. These last 9 days I have raised the issue of putting non plant based food on shelves marked plant based yet this still continues. It’s as if PnP does not actually care about customers dietary choices and to properly place products as claimed. The customer service has been atrocious. I have sent an email asking to get contact with the board. I hope the board has the courtesy to contact me