PnP is the worst company out there.

How come I can't draw my own money at a PnP til point? I have the PIN for R5000 but the PnP Equestria store manager barks at me for wanting to draw my own money at that store? Then it's a pain in the paw-paw to try to get an answer out of them if they can help me. Then he comes with an attitude and stupid argument that I need to make an appointment when drawing an amount over R2000. What utter ****? I have the PIN number directly off my TymeBank phone app, approved by TymeBank, but the store manager has an attitude and stupid **** excuses. I need to draw cash because the kids need to eat and my wife broke her foot - only to be treated like absolute garbage and to be told they can't help me. This is the worst "service" from PnP - who are a business partner of TymeBank's. I cannot believe that I cannot have access to my own money.