PnP is pathetic

I bought an "OpenView" decoder online from PnP. It didn't work so I contacted customer service and let them know. They said they had referred it to online issues who would resolve for me. Naturally that department never contacted me. About a week or so later I received an email from PnP saying the complaint had been 'resolved and closed'. Nothing has progressed and I sent an email to that effect which is unanswered 10 days later. All I can say is that PnP are a hopeless mess who have led to their own demise....... poor processes, led by poor mgt and executed by misled, poor staff. They deserve the bankruptcy they will eventually get.