PnP is not what is use to be. It's a joke now

I've been a loyal PnP customer for over 7 years and I'm disgusted in how their service and morale has dropped drastically. I went into PnP Vangate on 24/12/2018(christmas eve). I just wanted to draw a R100 cash so I used the till at cigarette counter. The transaction went through on my phone however the slip said 'void". The cashier told me that "always" happens and I must speak to my bank. With it being Christmas eve and all. I just left it as I had my kids with me and the place was quite full. I only got to speak to my bank on the 26th and they provided me with proof that the money was with PnP and not witht the bank anymore. They advised me to take the proof with my slips into the branch to get my cash. Last night I had to drive out R100 petrol to go to PnP vangate. When I got there my husband spoke to the guy at customer service desk who had no clue as to what to do.... ridiculous. He was then looking for the store manager and I found him "outside"the store looking for the store manager. That's a joke. Store manager spoke to my husband and when I got back to the store my husband said they cant help we have to come back the next day. So at this point I'm losing my patience because first the lady at the till said it always happens and then after driving all the way to Vangate I get told they cant assist. I spoke to the manager then Momelezi Makapala.... This man is ***********, he couldnt explain the proper procedure to me and that's just poor as a store manager I expected him to give me a solution as it's and on-going problem and he hasn't done anything about it. Which means it happens to most people and he just ignores it or let it blow over.... What kind of manager is this??? I was so upset and I continued to do some shopping at the store after they have disappointed me with their bad service. My husband was in the Q paying for items and I ran to one of the close by aisles to get one last item. When I got back to the till he was upset at the lady at the till as we bought peaches and she threw it on the counter saying "it must be weighed". All good and well it had to be weighed and with all the stress of trying to get our money back we probably forgot to weigh it but for her to throw the peaches on the counter at my husband to go weigh it is an absolute disgrace. I got to the till and she explained she to what happened as he was upset. Her name is Janine Daniels and according to her she doesnt work at PnP she's just "helping out" so that's why she doesnt give a **** about how she treats loyal customers . I cant get over my experience. We were treated like **** and drove all the way for nothing and bought from the same store even after they couldnt help us just to get treated like ****.

I want to know what's going to happen and how this will be fixed. I am unhappy and I will not be satisfied until this matter is resolved. I want my cash and I want compensation for having to drive up and down for "your"stores problems and for being treated like **** by a cashier "who doesnt work for PnP" but she's sitting on their tills.