PnP is a disgrace! *********** Staff & **** Black Friday Deals

I bought a gas braai online with their Black Friday deal and the item was to be delivered today. (28.11) My order was then cancelled yesterday due to "insufficient funds". I then provided proof that there were in fact funds in the account, as well as provided a letter from my bank, as requested by their *********** staff, only to be told that still nothing can be done.

This is all in between waiting for an average of 30 minutes every time I call the call centre, only to be ignored by *********** call agents and management (Nomfundo and Adiela). I leave messages but my calls are not returned and I request to speak to agents, who state they are on a call but can speak to other agents to relay the story.

It is evident that Pick 'n Pay are making too much money, as they are not interested in helping at all I wanted to spend R3000 with them (besides my monthly groceries I do every month), and have proved that i have funds available to do so.

Makes me question the deals offered and the type of company I (used to) buy groceries from.

This is a service and company that is an absolute disgrace and I am shocked by the service received.