Pnp is a disgrace

I have been trying to get hold of Pnp for the past few days but the email addresses on their new ASAP app are not correct, it is so frustrating.. I can’t link my smart shopper card as they are using my old contact details from 10yrs ago, I ordered items on Friday and received very bad quality food, one of them was off, I was charged for an item that I never received as it was sold out yet the money was debited from my account… Pnp service is utterly disappointing, they are a disgrace