pnp hyper maponya mall cashiers lack good customer service

pnp should train their staff at pnp hyper maponya mall how to render a good customer service, their cashiers are always having conversations amongst each other while serving customers and today (07/05/2024) I had a very bad experience I needed R600 cash back they were all refusing to give on the 10 items tills, I tried getting it from their liquor and where they play lotto they refused, had to find a supervisor and the 2nd lady I initially asked for a cashback at 1st,when she opened her till there was money and I told her supervisor that's when they allowed me to make a cash back😏😏🥴🥴