1 reviews | Active since Feb 2017
PnP horrifying behaviour
On the 15th of May 2018 my mother went to PnP clothing store in king williams town to browse. She wanted to buy something, she decided against it n placed the item back. As she was about to leave a female security guard INSISTED (didnt ASK) on searching my mothers handbag, like trying to say my mom stole something. It left her shaken & upset. No apology either....as far as im aware by law its not permitted to search without consent....
As for the Pick n Pay "family" store itself, my mom goes to PnP to buy groceries daily. Sometimes more than once a day. Its happened on quite a few occasions where the 'security' guards follow us along the isles. Even if they 'try' not to make it that obvious. Tryina 'insinuate' that were gonna ***** something. Its never happened to us at any other PnP store. Some of the cashiers n managers know us... As customers its absolutely appaling & disgusting that this kind of behaviour is permitted....
Good day Stefan,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,
Good day Stefan,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We view this incident in a very serious light and do not condone this sort of behavior at our stores.
We are busy addressing this with our management team.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Best regards,