Hellopeter
Share Your Experience
BU
Badservice U

1 reviews | Active since Dec 2016

17 Mar 2018, 16:18

Pnp ********** service

Utterly poor service. Waiting 5 minutes for a manager that reeks of smoke to "solve" a problem that is also pnp's in my opinion.

After doing groceries I received two vouchers of R50 each. I go back and try to purchase a few extra things and they say that they can't process more than one voucher at a time. Nowhere on the vouchers is this stated either

0
Replies (3)
BU
Badservice U's update17 Mar 2018, 16:27
Reviewer Update
On speaking to the manager he tells me that its policy. On the slip it says tems and conditions apply. I still can't find these t and c's, even on their own website
BU
Badservice U's update17 Mar 2018, 16:34
Reviewer Update
Badservicesucks999: privately Found the terms and conditions of smart shopper and I cannot find anything regarding "one purchase, one voucher max"
Pick n Pay
Pick n Pay's reply19 Mar 2018, 08:41
Official

Good day Gideon,

Thank you for taking the time to write to us.

Please accept our apologies for any inconveniences caused to you.

The T's & C's for the weekend spend stretch promotion will not be found on the standard Smart Shopper T's & C's. This is normally found under competitions and when the promotion is over the content is no long available.

We will forward you a copy of this via email and will address this with our management team to make this available on the standard T's & C's as well.

We value you as a Pick n Pay customer and welcome your feedback to improve our services.

Kind regards

Vanitha Venketas