Hellopeter
Share Your Experience
TT
Terny T

1 reviews | Active since Mar 2009

14 Feb 2018, 20:17

PnP home shopping... the most inconvenient service ever

Reveived damaged goods. Undelivered items. Promise to send new products. All lies Ordered again. Did not show. Eventually pitched the next day. Received less than half of what we ordered. Promise to send new products. All lies. On both occasions we had to PUSH the driver out the driveway as the vehicle was too broken to drive. Pathetic service.

0
Replies (2)
Pick n Pay
Pick n Pay's reply15 Feb 2018, 08:42
Official

Good day Terny,

Thank you for your recent online order and for choosing Pick n Pay.

Please accept our apologies for the inconveniences caused to you.

We are busy following up with the online store about your redelivery.

We value you as a Pick n Pay customer and welcome your feedback to improve our services.

Kind regards
Vanitha Venketas

TT
Terny T's update19 Feb 2018, 14:54
Reviewer Update
Would that maybe be before Christmas?? Reference number ********** 98 We are 2 houses on one property. PnP messed up with BOTH deliveries. Even when they "fixed" the order at the other property, it was still incorrect. And if we say anything on Facebook, PnP marks it as spam so no one sees it. So sad. Really, really bad social media management PnP... I would know, I manage company pages with collectively more than a couple of millions of fans.... Ignoring your fans will make them go away yes... But not before they share their experience with everyone they know and take their business somewhere else.