JH
June H

1 reviews | Active since Aug 2009

13 Mar 2018, 12:33

PNP Herm**** Smells like Rotten Meat

Your store in Herm**** is one of the worst stores in your group. The smell as you walk in is unbelievable. I complained and was told it was the drains and its the landlord problem, it smells like rotten meat. Stock on shelves pathetic, unfriendly staff and useless managers. The trollies with baskets are not enough, and then when you find them they dont fit the trollies. Unacceptable from such a popular food chain. A Head office director than controls this franchise should stop off some time as a secret shopper and just see what I mean. Management should not know that you are coming so that you can see the conditions. I have shopped there for many years and now two weeks ago not anymore have now moved to Spar.

0
Replies (2)
Pick n Pay
Pick n Pay's reply14 Mar 2018, 15:45
Official

Good day June,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

JH
June H's update21 Mar 2018, 10:09
Reviewer Update
Still waiting for your response.....typical....bad service...now you know what I mean....