GA
Gary A
1 reviews | Active since Sept 2017
28 Aug 2024, 08:21
PnP Hemingways
Although I will continue shopping at PnP because I get the best service, I have an issue with problems being resolved. PnP has sent me almost 10 sms's & emails, even phone calls telling me that a manager would call me back, but it's been over 2 months & nothing. I bought 2x 1kg Pronutro from PnP Hemingways which had a sour smell & taste. Problem is, Hemingways PnP has closed down & I'm now out over R200. I did contact PepsiCo and they confirmed, by testing their own sample of said date of manufacture that it was indeed sour
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Pick n Pay's replyOfficial
29 Aug 2024, 10:40Hi Gary,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor service experience.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor service experience.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply29 Aug 2024, 10:40
Official
Hi Gary,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor service experience.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for the poor service experience.
We are busy addressing this complaint with our Management Team who will be in touch with you.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,