PnP from good to mediocre, time for a new management

Please bear with me, it takes me a lot longer to type, than it takes you to read.

P n P were offering 3 boxes of Cappuccino at an attractive price and as are a favorite of my wife’s, she felt the world was finally on her side, however the cashier advised this price depends on if are you a member of the coffee club,

Alas No, the packer tried to link the smart shopper card to the coffee club, no joy. So we placed the Cappuccino back on the shelf.

Next day I tried linking the smart shopper card and the PnP coffee club using the PnP website, good progress made, name, smart shopper card number, and mobile number. Almost there, but the OTP was sent to her old mobile number. And guessed it I had no way of changing or routing to her email address so foiled again. I’m now asking if it is worth the effort.

Into the PnP supermarket, speak to a supervisor who is sympathetic, she phones head office ,,, finally through to the right person who is able to assist. We are now a member of the coffee club, but the process will need 48 hours to complete.

So yes we still have no Cappuccino.

My question is does P n P understand their business, by placing hurdles in the way of their shoppers, and why does the management want remove savings from the users of Smart Shopper cards