1 reviews | Active since Feb 2017

04 Aug 2019, 21:16

PnP Fourways Selling Damaged Goods

Good day

On Saturday, 3 August, I had been to PnP Fourways with my friend to buy a few things, including the LAST packet of 25 Grandpa powders. When we reached the cashier we asked if there is perhaps a discount, because it was the last packet on the shelf and it was badly damaged, with the stickers ********** and half open. The cashier and her friend laughed at us and then called the store manager for assistance. The manager never bothered to talk to us or even look at us, he just ripped the packet open even more to "count" if anything was lost!!! We were absolutely flabbergasted at the fact that the manager did not communicate anything to us and just proceeded to touch every single item in the packet with his filthy old claws! Absolutely disgusting staff and I am beyond infuriated STILL. I feel like warning every single citizen all over social media to not buy from this store, purely based on the fact that there is no professionalism conducted. You need to take accountability for the trash that you employ at your stores. Lazy, ********, and disrespectful are but a few words to describe them. The audacity is beyond me and I am 100% according to CPA it is also not allowed.

0
Replies (2)
Pick n Pay
Pick n Pay's reply06 Aug 2019, 12:37
Official
Good day M**** Rademan,

Thank you for choosing Pick n Pay.
 
Please accept our apologies for the inconvenience caused. We tried calling you on *** but could not reach you. We wanted to confirm if you referring to Fourways crossing or Fourways mini market.
 
Please feel free to email our Customer Care Team on *** to enable them to assist immediately or call ***. 

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 

Kind Regards, 
Pick n Pay Team 
's update11 Aug 2019, 14:08
Reviewer Update
I never received a call from you, and surely if you couldn't reach me the first time and you cared about your customer service you would be sure come into contact with me. PATHETIC!