TB
Ted B
1 reviews | Active since Feb 2014
14 May 2020, 14:12
PnP fails Mothers Day delivery
I placed early order for a Mothers Day delivery #*** . Cash was deducted from my account by PicknPay. NO DELIVERY. Followed up via Customer care - NO FEEDBACK No wonder their Share price is DOWN
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Pick n Pay's replyOfficial
15 May 2020, 11:29Good day Ted ,
Thank you for choosing Pick n Pay & your recent click n collect order. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & your recent click n collect order. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Pick n Pay's reply15 May 2020, 11:29
Official
Good day Ted ,
Thank you for choosing Pick n Pay & your recent click n collect order. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay & your recent click n collect order. Please accept our apologies for the inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our Online Management Team. We value you as a Pick n Pay customer and are committed to improve continually on our service levels. We appreciate your patience and understanding at this very difficult time. Kind regards,
The Pick n Pay Team