DvdB
Daniel van den Berg

1 reviews | Active since Dec 2018

25 Nov 2019, 16:53

Pnp expired stock sold as fresh stock

Good day. I am writing this because of no response. And to notify other people to look at dates on products before buying any fresh produce items. On 23 November I went to pick n pay at kemgate, kempton park, I believe they also call it valley pnp. I bought a bag of 7 kg PNP potatoes, when I got home my wife started using the product. She noticed that the potatoes quality was terrific. I then check the bag for a expiration date, I found it and was labelled 30 October. I contacted customer care on the email address on the bag. I got a response, but could see it was a auto mated reply. I took photo's of my slip and the bags sell by date. I threw out the sunflower oil and potatoes. Because I don't want rotten spoiled items in my house. So I left it in the hopes someone would contact me on Monday atleast. It is know Monday at 15:30 and one has attempted to contact me. So I am guessing it is common policy to sell almost a month old expired stock, supposedly fresh produce to customer's as fresh stock. I do hope this finds it way to the revealant people so this matter can be addressed.

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Replies (1)
Pick n Pay
Pick n Pay's reply29 Nov 2019, 11:37
Official
Good day Daniel,
 
Thank you for taking the time to address your concerns with us.
 
Please accept our apologies for the poor product quality.
 
We view this incident in a very serious light, we are busy addressing this with our management team.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
 
Kind Regards,
The Pick n Pay Team