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Michael M

1 reviews | Active since Aug 2018

30 Oct 2018, 13:57

PNP DOORINGKLOOF PROMOTES ******

I just took my precious time to go and buy a hot dog at PNP for my lunch. I got there I queue and I pay and go to collect the purchase, the lady who is cooking says the hot dogs are finished when I actually could see them on the tray, which she said she reserved them for a client which means I am not a client although I buy my lunch at PNP every day. Wow.

I went back to the POS to cancel the purchase since I am told that the hot dogs are finished. When I get to the till there is a white lady on the queue who is buying hot dogs and the two hot dogs were reserved for her although she had not yet made a purchase. Are PNP Dooringkloof employees promoting ******?

In another instance on the same shop a cashier assisted a white man while I was the first on the queue. I suppose this is a practice as per PNP as far as the occurrences are concerned

0
Replies (1)
Pick n Pay
Pick n Pay's reply16 Nov 2018, 12:37
Official
Good day  Michael, 

Thank you for choosing Pick n Pay.  
 
Please accept our apologies for the delay in response and any inconveniences caused to you. 
 
We view this incident in a very serious light and do not condone this sort of behavior at our stores, we are busy addressing this with our management team. 
 
Should you need any further assistance please do not hesitate to contact us on the number provided below. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Monday - Saturday              08:00 - 19:00 
Sunday & Public Holidays   09:00 - 17:00 

 Our Contact number is ***.    
                                          
Kind Regards, 
Vanitha Venketas