PNP - Disappointing online services

Dear PNP,

I have always been a loyal PNP customer - I believed in shopping in store and I always received the best service from your staff. I decided to start shopping online in the month of November and thereafter its been quite a bumpy ride for me.

Order number ********** 383 was somehow cancelled by your system and I was told that the it declined due to insufficient funds - went online and updated my order as per the instruction I received from your head office. I received an email stating that my order has been amended but after waiting for 48hrs I have noticed that the debit order never ran on my account. I called into your call centre and they stated they will investigate the matter - this went on for days and days. After a week and a few days I called back and the TL stated that the system had an error and she cant do anything about my order - I should deal with the fact that I lost specials. I requested to speak to the manager and he so politely sorted my query.

Here I thought the storm is over, yet I was wrong. I placed another order on the 25th November and selected the delivery date for the 28th November (order number ********** 278). On the 28th I waited the whole day for my order and yet no delivery was made. On the 29th the delivery couriers came and only brought a yogurt?? out of my whole shopping list that I have already paid for on the 27th I have only received one item ?? I called the call center again and raged my frustration, the lady told me that she will escalate the matter and provided a reference number ********** 893 . I waited over a week and called back and was told that they are still awaiting feedback. after two weeks I called back again and was placed on hold time in and time out. The agents stated they will call me back and yet no one have. I called this week again and was told that they will re-escalate the matter as the warehouse never released the items to the couriers and I received a new reference ********** 591.

I am honestly tired of fighting for the things I have paid for. As a loyal customer to your brand I feel like you don't care about me anymore. I am so disappointed, I am even lost for words. I am tired of apologies - I really don't want to hear it. I am tired of being placed on hold for hours and yet no one cares about my airtime or the amount of my time wasted following up. I am tired of waiting for over three weeks for an order that was suppose to be delivered.

I want my order delivered before Friday and I want to be compensated for the inconvenience I have received. Those items was suppose to sustain me until pay day and yet I am still begging for it. I am pleading with you - please resolve this.

Regards, A