PnP customer service staff do not read e-mail requests.

Nokhanyo Victoria Benjane of PnP Customer service did not bother to read my complaint as follows and simply asked e to take my slip in for a refund. I sent an e-mail saying: Having purchased Pick n Pay Ultra Stain Remover liquid before in the 2l container, I tried to purchase a replacement but the one I bought from PnP Sea Point leaked and was cancelled at the till. I then tried various other branches and found leaking 2l containers at some. Today I found a leaking 2l bottle at Plattekloof PnP but there was also one that did not seem to leak.

I removed the round measuring cup and tightened the lid, thinking it was sealed shut. I placed this with my groceries in my boot. When we stopped over on the way home I wondered what the citrus smell was. Then when I arrived home I was shocked to find my boot flooded with the soapy liquid and several of my groceries damaged.

On inspection the cap does not fit properly on the thread of the 2l container. Clearly this is a factory fault in this whole batch at least to your Western Cape branches. You must have had many complaints about this already since the 2l bottle was so hard to find.

If you recalled this batch (MAN: 24/11/2022; 181122SHOX355; EXP 24/11/2024), why did your Sea Point and Plattekloof branches still have this on their shelves?

This half-baked management of defective products destroys the little trust I already have in Pick n Pay branded own products and I would like to at least get my money back on your *******, destructive product. However the Ultra liquid completely destroyed the till slip which is now just a very wet, soapy piece of blank paper.

Can you at least respond to this e-mail in writing so that I have some evidence to show when I take it back to my local store for a refund?

This is anything but customer service.