1 reviews | Active since Jun 2015
PnP Customer Service is becoming Very Bad
We are buying from this store on a daily basis for the last 3 months. Since day one we sensed a general bad attitude from most Cashiers ins the store. In fact, we had only two occasions where we received excellent Service - rare indeed. <br> What I have to point out is that one cashier, her name unknown, bluntly refused one morning to let us pay at her till. This happened at the express outlet and in front of a whole queue of customers. We insisted to speak to a manager and she arrogantly told us we are welcome to complain. we could not find a manager at that moment.<br> This morning my daughter paid at the express outlet and received a R50.00 note that is slightly torn on one side. When she tried to use this at the liquor store moments later, the cashier refused to take the note. Trying to talk to her was fruitless and we only received a arrogant and rude attitude. Again a Manager ignored us, after his attention was called at CS Desk.<br> I am extremely disappointed and increasingly agitated by this constant unacceptable behavior that is becoming the norm in PnP stores. I realize not going back that I will certainly not be missed but I feel that it should be brought under peoples attention
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
Thank you for taking the time to contact Pick n Pay and for raising your concerns.
We do apologise for the inconvenience caused, and for the poor customer service received.
Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.
Yours Sincerely
Marise Brown
Ref Number : ***
