PnP customer care never respond to complaints

I have just again phoned PnP Woodmead Hyper and they still do not have stock of Free Range Chicken Breasts. I phone most days and most days they say they don’t have stock and that there is nothing they can do, that they have to just wait to see if they get stock. This is terrible service, especially as I have been complaining about the lack of stock of this item for so long and no one is listening. How in this day and age with all the technology we have with such a big company as PicknPay get such basics so wrong. They say "they are listening" but this has never been my experience. Sort out your customer care PnP