jM
janine M
1 reviews | Active since May 2010
30 Nov 2022, 12:25
PnP Customer car and via Hellopeter is a joke
Bought toilet paper - had an issue with 2 bags - no help via the contacts on phone or email from to the customer care service details on the PnP product. Logged it on hellopeter and Carrie Rose called me and apologized and said it will be sorted. I received an email with a letter to say there is a voucher - voucher wont open, i printed letter and took to pnp and they said they cant help me. It also said on the email they will send an electronic voucher - still not had that - i have emailed Carrie Rose back and still nothing 3 months to get a complaint sorted - tomorrow will be months is 1 Dec (so it will then be three months trying to get this sorted - purchsed this on Oct 2022
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Replies (1)jM
janine M's updateReviewer Update
06 Dec 2022, 16:38This is ridiculous - i now get an apology letter and told i must contact web tickets or alternatively go back to the customer car email or call centre - what is is wrong with you people??? You sort out your "****TY" products, pardon the pun, as this is toilet paper i've been dealing with since October - I am NOT calling your sub-contrctors - your product you sort it out. I am not using my time, my airtime to do your work - Or should I invoice you for my time - my hourly rate is very high and ill back date it to October. Send me a voucher and make it correspond with the letter that no PnP will accept!!
jM
janine M's update06 Dec 2022, 16:38
Reviewer Update
This is ridiculous - i now get an apology letter and told i must contact web tickets or alternatively go back to the customer car email or call centre - what is is wrong with you people??? You sort out your "****TY" products, pardon the pun, as this is toilet paper i've been dealing with since October - I am NOT calling your sub-contrctors - your product you sort it out. I am not using my time, my airtime to do your work - Or should I invoice you for my time - my hourly rate is very high and ill back date it to October. Send me a voucher and make it correspond with the letter that no PnP will accept!!