1 reviews | Active since Dec 2019
PnP cost me R500 on black friday
I placed an order online that will be delivered on this coming Saturday. When logging in again to have a look at the order I saw that a couple of items in my list has now all of a sudden been marked as 'Not available in your area'. This means a couple of things to me. 1. I will no longer receive the Trampoline (Christmas present for kids) on Saturday 2. I lost out on other Black Friday specials from competitors on similar products. Makro had a 10ft trampoline for R1499 and now I can no longer order that. 3. Buying from Pnp online has cost me at least R500 in savings. 4. I will be paying extra delivery fees when ordering another one. Why was the feedback that the items are not available given from the start? Why treat your customers this way? If I did this to one of my customers I would feel 100% liable to fix this. Your negligence is causing your customers to lose money. I'm really disappointed in what happened and how my order was handled.
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
As per the T's & C's for the Black Friday deals, stocks were limited and subject to availability. Once stock was sold out, no further stock would have been made available.
Due to the nature of the promotion, some items may have sold out before being updated on our inventory, we will endeavor to ensure our inventory is as accurate as possible.
All purchases were on a "first come, first serve", there is no guarantee of a successful purchase of products in your cart if another customer has completed checkout of limited stock products first.
Adding an item to your shopping cart does not reserve the product. Items are only secured against your order once picking and invoicing has been completed. Items may be removed from your cart if purchased by another customer and if a zero stock level is reached.
To view these T's & C's click on the link: .>> https://www.pnp.co.za/pnpstorefront/pnp/en/tncs
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for taking the time to address your concerns with us.
Please accept our apologies for the delay in response and any inconveniences caused to you.
As per the T's & C's for the Black Friday deals, stocks were limited and subject to availability. Once stock was sold out, no further stock would have been made available.
Due to the nature of the promotion, some items may have sold out before being updated on our inventory, we will endeavor to ensure our inventory is as accurate as possible.
All purchases were on a "first come, first serve", there is no guarantee of a successful purchase of products in your cart if another customer has completed checkout of limited stock products first.
Adding an item to your shopping cart does not reserve the product. Items are only secured against your order once picking and invoicing has been completed. Items may be removed from your cart if purchased by another customer and if a zero stock level is reached.
To view these T's & C's click on the link: .>> https://www.pnp.co.za/pnpstorefront/pnp/en/tncs
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team