Pnp, clueless management

I was actually looking for zero rating, pnp bluff manager attitude stinks. When you think you Wil be assisted by calling their help line it's even worse. 3 years ago I sent my husband to buy TV for us as I was the one with a TV licence, the staff from there told him that they need the actual TV licence document. I went myself to ask them which client came with TV licence card as they are nolonger issued. I called their help line and my husband was able to buy the TV with my ID. Last year black Friday, at work we were taking turns to go out to buy and we were buying for each other, I bought a TV for a friend using her ID no with no problem. This year again as usual, a friend saw a 58" and she was interested as I have a bakkie, I went to pnp to buy it as my friend was at work and she already payed me for a transport, to my surprise pnp refused to sell me the TV. I am. Still waiting for their regional manager since the 29th of November to call me till to-date. How does these people really run their business. You think their staff will respect us yet their management together with their RM are not showing respect. Shame on you PNP bluff, your service is pathetic.