Pnp clothing De Zwartland

At 11 o'clock I went to visit Pnp Clothing De Zwartland for a return. I was assisted by a very friendly guy however during our conversation it was interrupted by a lady called Zentine. Without even greeting she asked wheres the debit card they don't give physical money back. When I said I don't have a card she said they don't have money i must come back later at 1. The store open at 9 and i went at 11 so how come they don't have a 180 for a refund. When I was standing in the queue they were busy counting money. Cost of living is high. Do they really expect us to drive up and down for a refund. Apparently when you purchase cash via a card ans u have a refund it should be swiped back on a debit card however there is no indication on a slip or in store signage to inform the customers. The manner in which Zentine speak towards customers is not very polite . She comes across as a very arrogant person with a bossy mentalityi. After this i went to another branch and I was assisted immediately.