DM
Denver M
1 reviews | Active since Nov 2018
11 Nov 2021, 07:44
Pnp Chicken
Good day
It is with great dismay I experienced some of the worst experiences when my wife bought 2 packs of chicken on Friday afternoon at Herm**** Pick and Pay, Overberg.
We were on our way to a weekend away camp and was ready to braai the meat at Friday evening.
When my wife open the chicken it had a foul smell and was green. We had to throw away the chicken. Are very upset and disappointed in this kind of service.
We had to drive out to look for a open place that time of the night for buy other meat and we waisted money.
What a bad experience...
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Replies (1)
Pick n Pay's replyOfficial
13 Nov 2021, 17:52Good day Denver,
Thank you for your reaching out to the Customer Care Team. We apologize sincerely for the inconveniences caused to you by Pick n Pay and for the poor product quality received.
We acknowledge receipt of your complaint regarding the problem you have experienced with the Pick n Pay Roast Chicken. However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
Title :Full name and surname:
Postal or residential address:
Smart shopper card number:
Email address:
Contact number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity purchased :
Mass/size:Cost :
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,
THe Pick n Pay Team
Thank you for your reaching out to the Customer Care Team. We apologize sincerely for the inconveniences caused to you by Pick n Pay and for the poor product quality received.
We acknowledge receipt of your complaint regarding the problem you have experienced with the Pick n Pay Roast Chicken. However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
Title :Full name and surname:
Postal or residential address:
Smart shopper card number:
Email address:
Contact number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity purchased :
Mass/size:Cost :
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,
THe Pick n Pay Team
Best regards,
Pick n Pay's reply13 Nov 2021, 17:52
Official
Good day Denver,
Thank you for your reaching out to the Customer Care Team. We apologize sincerely for the inconveniences caused to you by Pick n Pay and for the poor product quality received.
We acknowledge receipt of your complaint regarding the problem you have experienced with the Pick n Pay Roast Chicken. However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
Title :Full name and surname:
Postal or residential address:
Smart shopper card number:
Email address:
Contact number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity purchased :
Mass/size:Cost :
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,
THe Pick n Pay Team
Thank you for your reaching out to the Customer Care Team. We apologize sincerely for the inconveniences caused to you by Pick n Pay and for the poor product quality received.
We acknowledge receipt of your complaint regarding the problem you have experienced with the Pick n Pay Roast Chicken. However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip.
Title :Full name and surname:
Postal or residential address:
Smart shopper card number:
Email address:
Contact number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity purchased :
Mass/size:Cost :
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No):
Will you be returning the product back to the store (Yes/No):
Please try to fill in as much of the requested details as possible.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7
Call us on : ***
Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,
THe Pick n Pay Team
Best regards,