ZG
Zenobia G

1 reviews | Active since Dec 2017

28 Mar 2019, 07:15

PnP Ceres Pathetic

I have had the most terrible experience for the last time at Pick n Pay Ceres! Last night was the last straw. Their prices are never right, their staff are never friendly or helpful and their Owner/Manager has no people s****s. I went in to buy some things last night and first their coke was priced wrong. When Pick n Pay has specials its a known fact in Ceres already don't even bother going to PnP Ceres because they never have the stock that is on special and if they do their people are to lazy to pack the shelves. Dare you ask for assistance they sigh as if you are bothering them and their staff walk around the shop laughing and joking with each other instead of being professional and courteous. I took PnP tomatoes which were suppose to be R13.99 which rang R28.99 at the till, mushrooms which were priced R25.99 which rang R39.99 at the till, 1.5l coke which was marked R13 odd cents which rang R16. odd cents. When I queried the mushrooms the packer told me well that price that we saw belongs to another product which was finished so they just filled up the shelf. Then put the correct price! The law of thumb in any shop is the price you see is the price you pay. Unfortunately not in this case. You always have to make sure the barcodes correspond. The supervisors at this PnP love telling clients if the barcode doesn't match its not the right price. Its not the consumer's duty to check the barcodes are at the right item we don't have time to do PnP's work for them. Then the Manager./Owner has a no care attitude and took me on as if I was the wrong one and his staff were all right. To top my disgusting experience off, I was looking at taking loose tomatoes last night and there was a ****aroach running around by the loose produce!! This Is not my first bad experience in this shop but it will definitely be my last!

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Replies (1)
Pick n Pay
Pick n Pay's reply29 Mar 2019, 09:23
Official
Good day  Zenobia

Thank you for contacting Pick n Pay, We appreciate you taking the time to write to us. 

We would like to thank you for your valued feedback, kindly be advised that this has been sent through to the stores regional team to address & correspondence to your complaint will be done via this team.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.  Kind Regards,  
Pick n Pay Team