Pnp Cavendish: Shocking service

Pnp Cavendish Review: Can see why this branch has poor reviews. I wanted to return an item, cashier busy laughing with her friends and says her manager says they cant refund. I asked to speak to the manager. Few minutes later, the manager Bradley comes and says they cant do it and claims he saw my 'attitude' while he was on his way. Bradley offered no empathy or solution and said I'm more than welcome to complain to customer services and literally walked away mumbling things. Unfortunately if Bradley cant deal with an unhappy customer (which this branch seems to receive many of), then he should not be in a senior position.