PnP Cavendish

This is specific to Pick n Pay Cavendish Mall branch.

There are many complaints regarding this branch and from my experience, isolated to this specific PnP branch thus far. I have contacted customer care but received no feedback.

In summary: - The branch is always busy, but never has enough staff on the floor or cashiers. The ques are lengthy and one must wait really long, even at the express checkout. - The branch never ever stocks items that are on special. Ever. - The managers do not understand customer service or the PnP overcharge policy. I was overcharged on more than occasion significantly and the manager had no idea on the way forward. I simply left it at that. I was in no mood to train *********** staff. - The store in overall is messy and untidy.

It has been several occasions that I simply walk out and continue to Woolies to shop. The experience at this specific store is horrible. The reviews on Google about this branch echoes the same sentiments as above. Surely, I cannot be alone in this?