MH
Marco H

1 reviews | Active since Jul 2011

20 Nov 2015, 11:07

PNP Cashier/Manager attitude towards clients!!!

This complaint was emailed to PNP [Email Removed] and [Email Removed] on Thursday 12th Nov 2015 and revived no response to date.<br> Today I visited your store PNP at the Square in Stellenbosch. Me being my friendly self, did not wait for the cashier namely Shernee Adams to greet me, so I greeted her instead. After I greeted her she didn't bother looking up at me and ignored me by continuing to scan my goods and when looked she at me it was with wondering eyes as to ask if I want a medal for greeting. This was done in the presence of 3 of my colleagues. I then called the store manager Arnold to advise him about this in the presence of the cashier and he asked her to apologise. So then after she gave bad service and an attitude, the manager asked her to apologise. She then **** and said she greeted me to him and refused to apologise. Seems like she just didn't care. The manager didn't bother to apologise either on behalf of his staff and they went on as normal. Not only did she fail to greet me, she failed to look up and didn't even bother asking me if I had a smart shopper card or if I would like a bag and then ****. This is totally unacceptable!!!

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Replies (1)
Pick n Pay
Pick n Pay's reply20 Nov 2015, 11:22
Official
Hello makes123,

Please accept our apologies for this very poor service incident and for any inconvenience caused.

I have escalated this matter to our Western Cape regional office for their attention, and they will be in contact with you shortly.

Kind regards
Wendy-Lee
Customer Care
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