1 reviews | Active since Feb 2013
PnP breaks the agreement - Disregard their customers
The company unilaterally decided to terminate Smart Shopper points. At the time when I joined the scheme, it was NOT part of the agreement. Now they break the agreement and enforce their own agendas. Not once was I asked or inform about their change. If the agreement for the last more than 10 years was that points can accumulate, why informing with a cold SMS that points expired. Another example how PnP treats their customers and think they are not important. First the value to earn a point was changed and now another change. All expired points need to be reinstated.
Good day Delille,
Thank you for choosing Pick n Pay and for taking the time to write to us.
Please accept our sincere apologies for any inconveniences caused to you.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips. We will address this with our Smart Shopper team.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis.
We have escalated to have your points re-instated, the points will reflect with 7 business days.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Anwar Mooideen
Good day Delille,
Thank you for choosing Pick n Pay and for taking the time to write to us.
Please accept our sincere apologies for any inconveniences caused to you.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips. We will address this with our Smart Shopper team.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis.
We have escalated to have your points re-instated, the points will reflect with 7 business days.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Anwar Mooideen