PnP brand products do not get backed up as promised - 2 months and still Hanging

October I bought toilet paper - its Dec - I have complained on PnP online system on email and via call centre. Sent from pillar to post - I put it on Hello Peter, A Carry Rose came back when she saw complaint on Hellopeter and apologies - sent a letter saying here is a voucher for for R150 to replace the 2 bags of toilet paper - but I cant use it, yiu have to wait for the electronic voucher - what a joke it has still not come, and i have called and emailed and i took letter to the PnP and they said - oh no i must send them the electronic voucher. Called again today and was told they can't help me, someone from head office in senior position must handle this - then asked do I want Cape town or JHB - I said I would not know where this senior person sits that must help me, and I got, "well which area do you want" - so i just out the phone down