PNP -BP Smart shopper Car Promotion

PNP smart shopper call center is the worst customer care centre that I have encountered. The staff are ineffective and rude. I have spoke to Cindi who refused to provide their last name because I wanted to escalate her for rude and arrogance in not connecting me to her team leader. PnP does not give a **** on the brand and how their poor service is impacting the customer. PNP is running a promotion with BP and are cheating people on the swipes to not provide the promotional car. I called smart shopper 3 to 4 times. I asked to speak to the team leader Naheem and was told that he was in a meeting. this was at 9am. It is now 1pm and I have still not received a call to resolve this issue. More importantly, they are saying they can not correct the SMS issues...so how can PNP smart shopper run a promotion and not honor its commitement.