PS
Patricia S
1 reviews | Active since Jul 2021
01 Jul 2021, 14:31
PnP Bottles app
The worst experience I have had with online shopping! Twice ordered and twice order not delivered in full. Contacted call centre immediately - took 4 days to try and resolve. Still battling! Will not recommend to anyone to use PnP online Bottles app.
Helpful (0)
Replies (3)0
Replies (3)
Pick n Pay's replyOfficial
08 Jul 2021, 07:58Hi Patricia,
Thank you for your reaching out to the Customer Care Team.
Please accept our apologies for poor online experience with Bottles.
We have raised this as a complaint with the Bottles Support Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to the Customer Care Team.
Please accept our apologies for poor online experience with Bottles.
We have raised this as a complaint with the Bottles Support Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply08 Jul 2021, 07:58
Official
Hi Patricia,
Thank you for your reaching out to the Customer Care Team.
Please accept our apologies for poor online experience with Bottles.
We have raised this as a complaint with the Bottles Support Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for your reaching out to the Customer Care Team.
Please accept our apologies for poor online experience with Bottles.
We have raised this as a complaint with the Bottles Support Team who will be in touch with you.
Please refer to this reference number: *** should you need to follow up on the complaint.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
PS
Patricia S's updateReviewer Update
08 Jul 2021, 09:05Morning
Ref *** .
Thank you for your response.
I await to hear from your customer care department.
Regards
Patricia
Ref *** .
Thank you for your response.
I await to hear from your customer care department.
Regards
Patricia
PS
Patricia S's update08 Jul 2021, 09:05
Reviewer Update
Morning
Ref *** .
Thank you for your response.
I await to hear from your customer care department.
Regards
Patricia
Ref *** .
Thank you for your response.
I await to hear from your customer care department.
Regards
Patricia
Pick n Pay's replyOfficial
08 Jul 2021, 15:41Hi Patricia,
We have been advised by the Bottles Team that they have been in contact with you and that they will be refunding you an amount of R 189.99 for the missing items.
Kindly take note that refunds may take between 3 - 10 working days to reflect in your account.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
We have been advised by the Bottles Team that they have been in contact with you and that they will be refunding you an amount of R 189.99 for the missing items.
Kindly take note that refunds may take between 3 - 10 working days to reflect in your account.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply08 Jul 2021, 15:41
Official
Hi Patricia,
We have been advised by the Bottles Team that they have been in contact with you and that they will be refunding you an amount of R 189.99 for the missing items.
Kindly take note that refunds may take between 3 - 10 working days to reflect in your account.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
We have been advised by the Bottles Team that they have been in contact with you and that they will be refunding you an amount of R 189.99 for the missing items.
Kindly take note that refunds may take between 3 - 10 working days to reflect in your account.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp: +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,