PNP BONUS PIONTS

<p>MY REF ********** 658.CARD NUMBER ********** ********** 19.ON 24 DES AT KOLANADE RETAIL PARK PNP I WENT AND TRANSFER MY MONEY R1100.00 TO MY PNP CARD +- 10.15.AFTER MY SHOPPING I WANTED TO USE MY BONUS MONEY TO PAY AND CARD WERE DECLINED I PAID WITH FNB CARD AMOUNT 1108.52,THE LADY AT THE TILL TOLD ME THEY WERE OFFLINE.IT WAS BID OF A SHOCK I STILL ASKED:THE LADY WHAT ABOUT THE PEOPLE THAT SAVES UP THERE POINTS FOR 25 DES WHAT WOULD HAPPEN,IF THEY CANT PAY WITH ALTERNATIVE CARD.SO WENT TO SINOVILLE PNP 29 DES I ASKED THE LADY AT TILL IF THEY BACK ONLINE,SHE REPLEID YES.SWIPED THE PNP CARD AGAIN DECLINED.THEN THE GENTLEMAN TOOK ME AT THE BACK AND PHONE CUSTOMER SERVICES.HE TRY PROBEBLY 10MIN WHEN HE SAID THAT THE CUSTOMERS SERVICE LINE IS A PROBLEM .....WHEN WE GOT THROUGH SHE WERENT ABLE TO HELP US.I WANT TO KNOW WHAT HAPPEND TO MY BONUS MONEY R1100.00.I DONT WANT QUESTIONS LIKE , WERE I SHOP AND WHAT CARD I USE.IM SURE YOU DO HAVE REKORDS ON THE CARD NUMBER.I NEVER USED THAT MONEY AND WOULD LIKE IT TO BE TRANSFER BACK ON MY ACCOUNT.CHECK SLIP NUMBER ********** ********** 43 17.12.16 -12 TOTAL BALANCE 109591 CARDS AVAILABLE TO SPEND R1095.91</p> <p>REGARDS</p> <p>PIETER JACOBUS VOS ********** 087</p> <p> </p>