PnP Blackheath Dreadful Service

PnP Blackheath who for the second time within a month have waited an hour while my ASAP app shows "örder accepted" The first time I lost 7 eggs out of a tray of 30 with other products affected by the resulting mess. as the driver drove like mad to get the store out of the firing line.

This time they casually changed the delivery from 11:00-11:30 to 11:30-12:00 after 30 minutes of not having having picked up the order. I then phoned the support number - don't bother they take 20 minutes to answer - who then takes you through a draconian and petty 5 question identification routine. I got an answer queried because one of the three email addresses I supp**** I said dot-com instead of dot-co.za.

The excuses are then trotted out about it being the system, not the people or the products. Point is this is the second time this has happened and they haven't fixed it.

Real "customer care" would have emailed after the first one and told me what they done to fix the problem. What a superb way to provide a positive touchpoint after demonstrating such arrogant couldn't care attitude twice in a row.

Sean Summers has a big job on his hands, but you - Sean Summers - are not doing enough quick enough.!