PnP Baywest.
POOR SERVICE BAYWEST. Came to Pick 'n Pay today 15/09/2019. They always had the best T-bones at a very good price of R99.99/kg. Today when I got here, the steaks went up to R139.99/kg and while looking at the other meats in the butcher's section, the 2 "staff members" were each leaning on a scale not asking if I wanted assistance. The price of the T-bones was still up but there were none at the front on display. After asking for them to assist me in cutting 2 thick T-bones for me, I was told they have none. Now I know Pick 'n Pay is not a butchery, but how do you not have T-bone steaks?
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Pick n Pay's replyOfficial
16 Sept 2019, 09:29Good day Arno ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number for this escalation is ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number for this escalation is ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Pick n Pay's reply16 Sept 2019, 09:29
Official
Good day Arno ,
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number for this escalation is ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team
Thank you for choosing Pick n Pay. Please accept our apologies for the delay in response and any inconveniences caused to you. We view this incident in a very serious light, we are busy addressing this with our management team.
Your reference number for this escalation is ***.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. Kind regards,
The Pick n Pay Team