pnp bad new service

since you launched pnp mobile that roams on mtn, I could not port my number. I've been waiting for more than a week, I called numerous times to find out what is going on, but no success or satisfaction!! I've also asked for some kind of vouchers on my smart shoppers card as points to use as compensation for waiting so long per email. what troubles me is that you don't call me, even as promised on what is going on with my port, no effort to solve this as you don't let one know what is going on. I understand that there is technical difficulties, but you leave a customer hanging. so what now?