KR
Karim R

1 reviews | Active since Feb 2020

06 Jul 2025, 06:45

PnP at it again

Well after my last visit to pick n pay Chatsworth i taught things will change at that store However same old **** but different day My last visit was about 3 or 4 months ago Went on the 05/07/2025 at around 10h45 and again bought some stuff and went to cashier to pay Before i do anything i asked cashier if she has R950 for cashback and god be hold her answer was NO Asked another cashier and same answer NO Anyways left my entire trolley with the items and walked out Now had to take a long walk all the way to Checkers and get my items and go stand in another long que Wat suspose to be a 2 hours mission ended up in a 3 hours plus mission Wonder if pick n pay Chatsworth will ever come close to the standards of pick n pay workshop in Durban city center Asked cashier

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Replies (1)
Pick n Pay
Pick n Pay's reply07 Jul 2025, 12:55
Official
Hello Karim, Thank you for reaching out to Pick n Pay Customer Care team. 

We would like to sincerely apologize for the delay in our response, we are experiencing high volumes and currently doing our best to respond as quickly as possible.   I do apologize for the inconvenience caused.    Kindly note that we have escalated the query to the store, they should be in touch with you soon.    For your records, please see reference number - ***.  By proceeding with this request to resolving your complaint, you acknowledge that we will need to share your contact details with the relevant store. They will be in touch with you as soon as possible to further assist. 

Please refer to our privacy statement for information on how we process personal information: https://www.pnp.co.za/privacy-portal   Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below:  WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***or email us on: ***  Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00.   Kind Regards, 
The Pick and Pay Team  

Best regards,