PnP ASAP worse service

Good day . Ref ***. I ordered on 25th November 2021 for R1082.84. This was paid for through the banking app. This order was cancelled after I paid for it. I reordered thinking that my order was cancelled PnP would not go through with taking the money. I reordered immediately after this and my second order was again paid for through the banking app. The money was taken off my account for this second order. On 28November I contacted PnP ASAP and spoke to Nadine Johnson. I emailed proof of my payments as shown on my statement. Today I have been informed by Nadine Johnson that my refund has not been done. This is totally unacceptable. Are you trying to rob me PnP ASAP. I want my money refunded. This is alot of money. This is 11 days still waiting for my refund after my money was taken by PnP