PnP Asap! Wallet Balance Not Paid Out

This is complaint regarding the delayed payout of my PNP Asap wallet funds. Despite multiple attempts to initiate a payout through the old application, the process was unsuccessful.

Following this, I contacted their support department last week (which was clearly a waste of my time and airtime) and was explicitly assured that the refund would be processed within 3-5 working days. That timeframe has now expired. I have not received the funds, nor have I received any communication or update on the status of my request.

This failure to follow through on a direct commitment and the complete lack of communication is unacceptable and a severe breach of professional conduct.

If this matter is not resolved promptly, I will be compelled to escalate my complaint to the appropriate regulatory bodies, including the Consumer Goods and Services Ombud.