PNP ASAP! Terrible Service and Total Lack of Customer Support.

At 12h28 on 18 September I decided to try the PnP ASAP! mobile application to have groceries delivered. By 14h47 I had not received an updated ETA nor delivery.I requested an update via Support but received no response. At 15h11 my order finally arrived. The paper bag was torn at the bottom corner as a result of saturation which caused it to tear apart. Within the bag was a total mess of groceries. The Automatic washing liquid , although the heaviest item, in the bag had been packed on the top causing the tomatoes to be entirely squashed. The vinegar had leaked in the bag, as had the filleted chicken breasts, which were not inserted in a separate innner bag. It was a MESS. My Astro chocolate slabs had been mistakenly replaced by boxes of Astro sweets which were now soggy. I immediately logged a Support Call and received no response other than the automated response of "we will get back to you. A day later, and after several messages to Pick n Pay I received an offer to refund or a Promo offer on the items that were destroyed in the packing process. I accepted the Promo as a chance to try their service again. False Promises! This did not occur at all. After a WEEK of logging requests for an update, I have still received no further assistance. I have found the ASAP! service and its support to be mere smoke and mirrors and suggest that orders be placed with the "other" grocery company who do truly deliver in an hour with impeccable service. As for PnP ASAP!....I will not re-use nor refer their service.