PnP ASAP Terrible and *********** services

On the 31 Dec 22 I wanted to place an order on PnP ASAP to have Pies delivered for us to eat on the day. The time and date was for past 7pm on the 31st Dec which was ok. But after the transaction went through it had sent the order to a house i do not live in in a area i dont live it. So i cancelled it. On the 1st Jan 22 the money was refunded but to my wallet, so i requested a cash out on the 2nd. I was told up to 10 days to pay out my refund. The money has still not been received and we on day 11. The email services are pathetic and doesnt assist in any way. They just tell you to wait